Orders
How can I place an order?
It’s simple! Browse our website, choose the products you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout, fill in your details, and complete your payment. Your order will be processed and confirmed immediately.
Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at info@baxterlabz.com.
Once an order is shipped, modifications or cancellations may not be possible.
How do I track my order?
Once your order is shipped, you’ll receive an email and/or SMS with your tracking ID and courier details.
You can use this information to track your order in real time through our logistics partner’s tracking page.
Shipping & Returns
How long will it take to receive my order?
Delivery times vary depending on your location.
Typically, orders are delivered within 5–7 business days.
Once your package is shipped, you’ll receive an email with your tracking details and estimated delivery date.
Do you ship internationally?
Currently, Baxter Labz ships across USA and select international regions.
For international shipping details or bulk orders, please contact our support team at info@baxterlabz.com.
Can I return or exchange my order?
Yes — we accept returns or exchanges for damaged, defective, or incorrectly shipped products within 7 days of delivery.
To initiate a return, contact us with your order number, photos (if applicable), and a brief explanation.
Returns are not accepted for opened or used products.
Help & Support
Below are some of are common questions about orders
How can I contact customer support?
You can reach our support team by emailing info@baxterlabz.com or through our website contact form.
For faster assistance, include your order ID and issue details.
What should I do if I received a damaged or incorrect product?
Please contact us immediately at info@baxterlabz.com with photos of the product and your order details.
We’ll arrange for a replacement or refund as quickly as possible.
Where can I find more information about your products?
Visit our Product Page for detailed nutritional info, ingredients, usage instructions, and certifications.
You can also reach out to our team if you have questions about specific formulations.